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About - Hearth and Home Shoppe

Testimonials

Read What Our Customers Have Said About Us

"WE LOVE IT!!!!!! Thank you so much!" Tammy V. June 2016
"Jeannine, Please let appropriate supervisor see this. Charlie and James were the team that did such a great job installing my gas fireplace. I was so glad to see them show up this morning. I would recommend Charlie and James to Do a job at the offices of the Pentagon and the White House. They are so knowledgeable and skilled with unparalleled attention to detail. My new stonework facing looks fantastic on the old red brick fireplace. It's refreshing these days to see technicians that really care about their work and the customer's home. Thanks again to Charlie and James and The Hearth and Home Shop. A special thanks to you, as well, for being So very helpful on stone selection." Gail H. June 2016
"Dear Jeannine, It was such a pleasure meeting you. I want to thank you for your great knowledge and explanation of everything regarding our new fireplace. You were detail orientated, which I loved, and listened to our wants and needs too. You are fantastic!" Nadene R. June 2016
"Nate, Just thought I would send you a pdf of the fireplace measurements and the chimney inspection for your consideration. We appreciate your excellent salesmanship and your honesty and knowledge. It was very refreshing to have such great customer service in these days of conveyor belt customer service. ... We were very impressed by you and Hearth and Home Shoppe. We look forward to hearing from you." Kandi A. April 2016
"Wow! Fabulous work in attempting to get the stove up and running. You guys are the best. I have my plan that was given to me and I will proceed when I return from a trip. I cannot express my praise for the guys working on this problem. Very unique I was told." Sally K. February 2016

"Nate, We want you to know how much we appreciate your help in choosing a replacement for our old fireplace with one that looks fantastic. Everyone who has seen it says that the old one looked nice, but the new one is now the focal point of the room and the stone absolutely sets it off. It's just beautiful and so easy to use!!

.... During the installation, Josh and James were very friendly and they performed their work with the least amount of hassle possible. I have never had a contractor do any type of work for me that was so careful not to make a mess and then clean up so thoroughly when through. You could tell after the job was finished, they take pride in what they do.

We are very pleased with our experience at Hearth and Home Shoppe and will recommend you to anyone who needs a new fireplace."

Judy S. October 2015
"Hi, Sunday I did a Test burn in the fireplace, Had no problem at all, Got the fire started as instructed in the manual, at 4 PM I loaded it up with wood, sure put’s out the heat ! I had it at a slow burn, Monday morning there was still hot coals, that was after 15 hours!! I’m sure I will stay nice and warm this coming winter. Just thought I would let you know." One Happy Costumer. October 2015
"Hi Mark, .... Let me compliment you and your staff for a wonderful experience. From setting up appointments to changing days to the wonderful person Charlie who came and serviced my fireplace. I have passed your information on to two friends in Midlothian already. But again, congrats on the customer service." Eileen C. October 2015
"Sunday I did a Test burn in the fireplace, Had no problem at all, Got the fire started as instructed in the manual, at 4 PM I loaded it up with wood, sure put’s out the heat ! I had it at a slow burn, Monday morninng there was still hot coals, that was after 15 hours!! I'm sure I will stay nice and warm this coming winter. Just thought I would let you know. One Happy Costumer." Steffen M., October 2015
"We want you to know how much we appreciate your help in choosing a replacement for our old fireplace with one that looks fantastic. Everyone who has seen it says that the old one looked nice, but the new one is now the focal point of the room and the stone absolutely sets it off. It's just beautiful and so easy to use!! Our final decision to go with Hearth and Home Shoppe was made when Josh came out to do a pre-inspection to determine what size unit we actually needed and if we could keep our current mantle. At that point we decided not to go to other companies because of how professional, personable, and knowledgeable Josh was. His visit was invaluable to us. During the installation, Josh and James were very friendly and they performed their work with the least amount of hassle possible. I have never had a contractor do any type of work for me that was so careful not to make a mess and then clean up so thoroughly when through. You could tell after the job was finished, they take pride in what they do. We are very pleased with our experience at Hearth and Home Shoppe and will recommend you to anyone who needs a new fireplace. Thank you again" Judy, September 2015
"Hi Jeannine, Great working with you as well, nice to have someone sit down and explain everything the way you did. Other places I went to basically said, "This is what we have, let me know if you need anything..." Well if I didn't need anything I would not have walked in the door, is my take on it." Barbara M., September 2015
"Thank you for the great experience of working with the people in your company. From the intelligent sales person to the installers everyone treated me with great respect and kindness. Each one did a great job. Thanks to Josh for saving me from the carbon monoxide. He and his helper did a neat job of installing the fire place." Dora B., May 2015
"Terrific products and service. Our fireplace was a standard builder grade, and we were tired of looking at it. With a new glass door and cut stone facing, it is now the focal point of the room. We absolutely love our new fireplace. Knowledgeable sales staff and skilled installers." Deane B., May 2015
"Connie, Thank you and your Hearth and Home Shoppe team for the support with choosing and installing the best gas insert for my home..." Michael N., January 2015
"On January 28, I had our Kingsman Fireplace serviced by Jared. Surprisingly, he was most familiar with my outdated unit. I had many questions regarding its operation. Jared handled my concerns in a most professional and courteous way. My thanks to Jared for making our fireplace function properly and sparkle again!" Annette P., January 2015
"Just wanted to give Jared a shout out. He has been coming out the past couple years to service our gas logs and make sure we are ready for the season. Jared is very courteous and knowledgeable and he takes great care to explain any questions I may have. He also gives peace of mind knowing he or someone from the company is just a phone call away if troubleshooting is needed..." Janice P., September 2014
"I just wanted to take this opportunity to thank all of you at The Hearth and Home Shoppe for the wonder professional service that you provided with the installation of my fireplace. Once I complete the surround with stone I will forward you some pictures, which should be within a month. Thanks again! Kenneth S., August 2014
"Jeannine, attached are a few photos of the stove I purchased from your store. I can't be any more pleased with the purchase of the stove. The quality is outstanding and operation and hook-up was easy. Deciding on choosing Monessen and purchasing through the stove Hearth and Home Shoppe confirms one of my beliefs that you should not compromises between choosing quality of a produce and price. It’s always better to purchase what you really want and you will always be satisfied with the purchase. Lower price and lacking quality purchase is short term." Paul G., January 2014
"I just wanted to say the Josh did a fantastic job repairing our gas logs. He reconditioned many small aspects that made them like new again. I understand they are old and will eventually need replaced, but I'm sure the work he performed with keep them bright and warm for several more years. This was quite a few months ago, but late than never!" Scott W., January 2014
"Good Morning Connie! Thank you so much for all your help in getting our new fireplace done! We absolutely love it! The process from beginning to end, even with unavoidable bumps in the road, was excellent. We are so pleased with our experience at Hearth and Home, and we would recommend you and your company to anyone who needs a new fireplace. Once again, thanks! It was a pleasure to work with you!" Mr. and Mrs. Ed S., November 2013
"I had your techician, Jared, service my fireplace this morning. I wanted to let you know what a good job he did. He not only fixed my problem, but made my fireplace look better than it had in years. He also pointed out a potential problem and fixed it, as well as giving me advice on how to keep my fireplace clean. I found him to be personable, but professional, and would recommend him to anyone needing service. Thanks." Mike R., October 2013
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8154 Mechanicsville Turnpike
Mechanicsville, VA 23111

By the Windmill in the Village of Mechanicsville