Testimonials

"Josh did a superior job with installing 3 sets of logs. My experience with Hearth and Home has been a great one!" Mike Y. August 2020

"Kudos to Charlie for his service performance. He as a first class technician and did a wonderful job!" Joe B. June 2020

"I was thinking my whole unit was falling apart but Ryan showed up and got it fixed right away! It was just so easy for him. He was Extremely Experienced and So Trustworthy. It was definitely worth the wait for my appointment. Thank you so much!" Patricia P. January 2020

"Thank you, Kathryn and Mark for your professionalism and knowledge of your product lines and numerous options associated with our installation. We are very pleased with our choice.

... Josh and Trae. They did an excellent job start to finish here for us and our living room came alive now that the stone wall is present."

Bryan & Roseann H. June 2020

"If Hearth and Home gave out an MVP award... Ryan should get one! He listened to me, had a cute personality, was not trying to push a sale or unnecessary repairs, was quick to identify the problem and offered suggestions to help fix the problem without spending a lot of money. He made my week!" Katherine H. February 2020

"Ryan just serviced our unit today. He did more than a marvelous job. He’s a wonder. We are 20 year customers of yours." Denise D. January 2020

"Josh and Trae have been two of the most conscientious fireplace professionals I have ever worked with. They had a great attitude toward everyone and exemplary workmanship." John S. September 2019

"Jordan Harris did an EXCELLENT job cleaning and repairing our fireplace. He was on-time and completely assessed the situation for repair. He took time to make sure he demonstrated and explained what he did and also did a very thorough cleaning. Great fireplace, great company, great employees. Thank you Jordan and thank you Hearth & Home!" Ann E. May 2019

"I just want to say that we are absolutely loving the new log set, and everyone at Hearth and Home was a pleasure to work during every step of this project so THANK YOU all!!" Emily C. November 2018

"We want to thank you and Stephanie for scheduling the installation on Saturday. It is greatly appreciated. The fireplace looks great and works great! Kathryn was so excited she was out of the bed at 5:00am Saturday morning! Josh and Trae also did an excellent job. They are real pros and are true ambassadors for Hearth and Home." Steve S. November 2018

"...We are loving the fireplace.... We have enjoyed meeting everyone from Hearth and Home and each of the outside personnel you recommended to do prep work for us in the process. We’ve now had 4 of your techs over and they’re all great people, so Hearth and Home is hiring good folks inside and out." Lex S. December 2017

"WE LOVE IT!!!!!! Thank you so much!" Tammy V. June 2016

"Charlie and James were the team that did such a great job installing my gas fireplace. I was so glad to see them show up this morning. I would recommend Charlie and James to Do a job at the offices of the Pentagon and the White House. They are so knowledgeable and skilled with unparalleled attention to detail. My new stonework facing looks fantastic on the old red brick fireplace. It's refreshing these days to see technicians that really care about their work and the customer's home. Thanks again to Charlie and James and The Hearth and Home Shoppe." Gail H. June 2016

"Nate, Just thought I would send you a pdf of the fireplace measurements and the chimney inspection for your consideration. We appreciate your excellent salesmanship and your honesty and knowledge. It was very refreshing to have such great customer service in these days of conveyor belt customer service. ... We were very impressed by you and Hearth and Home Shoppe. We look forward to hearing from you." Kandi A. April 2016

"Wow! Fabulous work in attempting to get the stove up and running. You guys are the best. I have my plan that was given to me and I will proceed when I return from a trip. I cannot express my praise enough for the guys working on this problem. Very unique I was told." Sally K. February 2016

"We want you to know how much we appreciate your help in choosing a replacement for our old fireplace with one that looks fantastic. Everyone who has seen it says that the old one looked nice, but the new one is now the focal point of the room and the stone absolutely sets it off. It's just beautiful and so easy to use!!

.... During the installation, Josh and James were very friendly and they performed their work with the least amount of hassle possible. I have never had a contractor do any type of work for me that was so careful not to make a mess and then clean up so thoroughly when through. You could tell after the job was finished, they take pride in what they do.

We are very pleased with our experience at Hearth and Home Shoppe and will recommend you to anyone who needs a new fireplace."

Judy S. October 2015

"Hi Mark, .... Let me compliment you and your staff for a wonderful experience. From setting up appointments to changing days to the wonderful person Charlie who came and serviced my fireplace. I have passed your information on to two friends in Midlothian already. But again, congrats on the customer service." Eileen C. October 2015

"Sunday, I did a test burn in the fireplace, had no problem at all, got the fire started as instructed in the manual. At 4 PM I loaded it up with wood, sure puts out the heat! I had it at a slow burn, Monday morning there were still hot coals, after 15 hours!! I'm sure I will stay nice and warm this coming winter. Just thought I would let you know. One Happy Costumer." Steffen M., October 2015

"Hi Jeannine, Great working with you as well, nice to have someone sit down and explain everything the way you did. Other places I went to basically said, "This is what we have, let me know if you need anything..." Well if I didn't need anything I would not have walked in the door, is my take on it." Barbara M., September 2015

"Thank you for the great experience of working with the people in your company. From the intelligent sales person to the installers everyone treated me with great respect and kindness. Each one did a great job. Thanks to Josh for saving me from the carbon monoxide. He and his helper did a neat job of installing the fire place." Dora B., May 2015

"Terrific products and service. Our fireplace was a standard builder grade, and we were tired of looking at it. With a new glass door and cut stone facing, it is now the focal point of the room. We absolutely love our new fireplace. Knowledgeable sales staff and skilled installers." Deane B., May 2015

"Connie, Thank you and your Hearth and Home Shoppe team for the support with choosing and installing the best gas insert for my home..." Michael N., January 2015

"On January 28, I had our Kingsman Fireplace serviced by Jared. Surprisingly, he was most familiar with my outdated unit. I had many questions regarding its operation. Jared handled my concerns in a most professional and courteous way. My thanks to Jared for making our fireplace function properly and sparkle again!" Annette P., January 2015

"Just wanted to give Jared a shout out. He has been coming out the past couple years to service our gas logs and make sure we are ready for the season. Jared is very courteous and knowledgeable and he takes great care to explain any questions I may have. He also gives peace of mind knowing he or someone from the company is just a phone call away if troubleshooting is needed..." Janice P., September 2014

"I just wanted to take this opportunity to thank all of you at The Hearth and Home Shoppe for the professional service that you provided with the installation of my fireplace. Thanks again!" Kenneth S., August 2014

"Jeannine, attached are a few photos of the stove I purchased from your store. I can't be any more pleased with the purchase of the stove. The quality is outstanding and operation and hook-up was easy. Purchasing through the Hearth and Home Shoppe confirms one of my beliefs that you should not compromise between choosing quality of a product and price. It’s always better to purchase what you really want and you will always be satisfied with the purchase." Paul G., January 2014

"I just wanted to say that Josh did a fantastic job repairing our gas logs. He reconditioned many small aspects that made them like new again. I understand they are old and will eventually need to be replaced, but I'm sure the work he performed will keep them bright and warm for several more years. This was quite a few months ago, but better late than never!" Scott W., January 2014

"Good Morning Connie! Thank you so much for all your help in getting our new fireplace done! We absolutely love it! The process from beginning to end, even with unavoidable bumps in the road, was excellent. We are so pleased with our experience at Hearth and Home, and we would recommend you and your company to anyone who needs a new fireplace. Once again, thanks! It was a pleasure to work with you!" Mr. and Mrs. Ed S., November 2013